Terms & Conditions
Last updated: 23 October 2026
1. About these terms
1.1 These terms apply to every course booked with Deuce Creative Limited trading as ProSafe Training, company number 07991249, registered office Unit 8 Great Bramshot Farm Barns, Bramshot Lane, Fleet, Hampshire GU51 2SF ("we", "us"). "You" means the business or organisation that makes the booking. A "delegate" is a person who attends a course.
1.2 Our courses are sold to businesses and organisations only. By booking, the person placing the booking confirms they are authorised to do so on your behalf.
1.3 These terms apply in place of any terms in your purchase order or other documents. A change only applies if we agree it in writing.
2. Bookings
2.1 A booking is confirmed when we send you a booking confirmation by email. A contract then exists between you and us.
2.2 For on-site and closed courses, the booking is confirmed when you accept our quote in writing or send a purchase order that refers to it.
2.3 You must make sure each delegate meets any course requirements we publish, including being at least 16 years old and able to take part in practical work such as CPR on the floor.
3. Prices and payment
3.1 Prices exclude VAT, which is added at the current rate.
3.2 We invoice when the booking is confirmed. Invoices are due within 14 days of the invoice date, and in every case before the course starts.
3.3 If a public course seat is unpaid 7 days before the course, we may release the seat. The cancellation charges in clause 4 still apply.
3.4 We may charge interest and compensation on late payments under the Late Payment of Commercial Debts (Interest) Act 1998.
3.5 Certificates are issued only when the invoice for the course has been paid in full.
4. Cancellations and transfers by you
4.1 You must cancel or transfer in writing by email to info@prosafetraining.co.uk. Notice takes effect when we receive it during our office hours, and is counted in calendar days to the first day of the course.
4.2 For public courses the following charges apply per seat:
| Notice received | Cancellation charge | Transfer charge |
|---|---|---|
| More than 28 days | None | None (one transfer per booking) |
| 15 to 28 days | 50% of the fee | None (one transfer per booking) |
| 8 to 14 days | 75% of the fee | 25% of the fee |
| 7 days or less | 100% of the fee | Transfers not available |
4.3 For on-site and closed courses, if you cancel or postpone we will charge 50% of the quoted price with 15 to 28 days notice, and 100% of the quoted price with 14 days notice or less. You must also pay any costs we have already incurred that we cannot recover, such as venue hire or travel.
4.4 A transferred booking must be used within 6 months. It cannot later be cancelled for a refund.
4.5 You may replace a delegate with another person at no charge at any time before the course starts, provided the new delegate meets the course requirements. Please tell us their name in advance.
4.6 We agree these charges reflect our genuine losses from a late cancellation, including the instructor, venue and places we can no longer sell.
5. Attendance and no-shows
5.1 Delegates must attend every session in full. Awarding bodies require full attendance before a certificate can be issued.
5.2 A delegate who does not attend, arrives more than 15 minutes late, or leaves early is treated as a no-show. The full fee remains payable and no refund or credit is given.
5.3 We may offer a no-show delegate a place on a later course at a reduced fee. This is at our discretion.
5.4 For on-site and closed courses you pay for the number of delegates booked, even if fewer attend.
5.5 If a delegate does not pass the assessment, the fee is still payable. We will offer a reassessment where the awarding body allows, which may be charged.
5.6 We may remove a delegate whose behaviour is disruptive or unsafe, with no refund.
6. On-site courses
6.1 You must provide a suitable room with enough clear floor space for practical work, seating, and access from 30 minutes before the start.
6.2 If the venue is unsuitable or unavailable on the day and the course cannot go ahead, the full price is payable.
6.3 Group sizes are limited to the maximum the awarding body allows for the course.
7. Changes and cancellations by us
7.1 We may need to cancel or reschedule a course, for example because of instructor illness, too few bookings, severe weather or events outside our control. We will tell you as soon as we can.
7.2 If we cancel, you can choose a transfer to another date or a full refund or credit of the fees paid for that course.
7.3 We are not responsible for any other costs, such as travel, accommodation or staff time.
7.4 We may change the instructor or, with reasonable notice, the venue, provided the new venue is within a reasonable distance.
8. Liability
8.1 Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited by law.
8.2 Subject to clause 8.1, we are not liable for any loss of profit, business, revenue or goodwill, or for any indirect or consequential loss.
8.3 Subject to clause 8.1, our total liability for any booking is limited to the price paid for that booking.
8.4 Completing a course provides training and a qualification. It does not guarantee that you meet all of your legal obligations, which remain your responsibility.
9. Events outside our control
Neither of us is liable for delay or failure caused by events outside our reasonable control. In that case clause 7.2 applies.
10. Data protection
We use delegate and contact details as described in our privacy notice, including sharing delegate details with the awarding body to register and certify delegates. You must make sure your delegates know this.
11. General
11.1 We may update these terms. The version in force when your booking was confirmed applies to that booking.
11.2 If any part of these terms is found to be unenforceable, the rest stays in force.
11.3 These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
Contact us
If you have any questions about these terms, please contact us at info@prosafetraining.co.uk.